Title: Users may be unable to install Microsoft 365 desktop apps on Windows devices User impact: Users may be unable to install Microsoft 365 desktop apps on Windows devices. Current status: We've determined that a newly released set of authentication components contain a misconfiguration that prevents users from installing Microsoft 365 desktop apps on Windows devices. We're reconfiguring and will subsequently redeploy these components to remediate impact. Scope of impact: Any user attempting to install Microsoft 365 desktop apps on Windows devices may be impacted. Start time: Tuesday, November 11, 2025, at 6:00 PM UTC Root cause: A newly released set of authentication components contain a misconfiguration that prevents users from installing Microsoft 365 desktop apps on Windows devices. Next update by: Friday, November 14, 2025, at 6:00 PM UTC
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The underlying carrier has been engaged and they are continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Identified - We have performed mitigation actions to address the intermittent connectivity issues affecting customers connecting via the Copenhagen (CPH1.EDC) data center and are currently monitoring the situation for continued stability.Customers may still experience intermittent connectivity. For the best possible experience, we recommend connecting to the nearest available data center while we continue to address the situation.We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience. Jan 26, 2026 - 08:45 UTC
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Users may be unable to install Microsoft 365 desktop apps on Windows devices
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A portion of customers may be intermittently experiencing delayed or failed SMS messages due to an underlying carrier issue.
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